How to contact us
You can reach our Customer Support Team in different ways:
live chat
email
social media
phone (voicemail only)
Click the Help icon located at the bottom-left corner of our website. From there, you can either browse our FAQs or contact our team by selecting "Send us a message" as shown below.
By clicking "Send us a message," you will start a chat with our AI Chatbot. If you require human assistance, simply request it via chat, and one of our human agents will get back to you as soon as possible.
📖 Please note that, while our AI Chatbot replies instantly, once you require human assistance, our agents will reply via email within 24 hours or less.
Alternatively, you can email our customer support directly at [email protected]. We do our best to respond to emails within 24 hours* during the week. If you haven't received a reply from us by then, make sure to check your spam folder just in case our email ended up there.
📖 To avoid missing our emails, we recommend adding [email protected] to your contact list.
For simple questions about our products and services, we can also be reached via our social media channels. You can find our social media pages below:
Finally, you can also leave us a voicemail at +1 (347) 756-7313. Be sure to include your order details, and our team will get back to you via the email address tied to your account.
*Please note that we receive large volumes of support requests around certain times of the year, which might affect our response time.