Flaviar orders are fulfilled by our network of licensed retailers. Most orders ship via UPS, GLS, and FedEx.
Can I request a specific courier for my order?
Our retailers select the best delivery service for your order based on availability and regional shipping regulations. For that reason, we cannot guarantee that your order will be delivered by a specific courier. When your order ships, you will receive a shipping notice with the tracking number and courier information to stay on top of your delivery.
Do I have to sign for the package?
We require that a person of legal drinking age sign for the product. Please note that a valid ID will be required upon delivery. Also, deliveries usually happen during business hours. For that reason, we strongly suggest using a work address if possible. For more information, see this article.
What happens if I miss the delivery?
Couriers usually make three delivery attempts*. When an attempt fails, an update will appear on the tracking page. The next attempt will likely be made on the next business day.
If you'd like to make delivery arrangements such as rescheduling the next attempt or redirecting the package to a pickup facility, visit the tracking page and look for delivery customization options. Please note that these services may require a personal account with the courier and could incur additional fees.
After three missed delivery attempts (or if the shipment is not collected in time at the pickup location), your order will be returned to the sender. Visit this article for more information.
*US orders: Important information regarding wine shipments sent via UPS ❗
If your shipment contains wine and if it is sent via UPS, the delivery process will be as follows:
Drivers will make one delivery attempt at your address
If the first attempt is missed, the shipment will be redirected to the nearest UPS pickup location, where it will remain for 7 days.
The courier will leave a door tag with instructions to collect your parcel
If the shipment is not picked up within 7 calendar days, it will be returned to the sender.
If the nearest UPS pickup location is more than a 10-minute drive away from your address, UPS will make up to 2 additional delivery attempts before redirecting the shipment.
Why? This process ensures shipments containing wine are not left at your front door in extreme temperatures that could affect the product quality. UPS pickup locations offer temperature-controlled storage to help maintain the wine quality.