Support

This article outlines where we currently ship, why some states, countries, or addresses are restricted, and how to check product availability for your location.

Where can you ship/deliver?

Learn how Flaviar’s delivery options work, including Express delivery in 90 minutes or less for select products and Standard Ground Shipping timelines, processing times, and tracking details.

When will my order ship?

This article describes the available shipping methods and provides estimates of shipping times.

How long does shipping take?

Learn how Flaviar processes and ships orders, including standard processing times and what to expect when ordering near weekends or holidays.

Still no shipping notice?

Learn how Flaviar order tracking works, when you’ll get your shipping confirmation, and what to do if your tracking number isn’t recognized.

My tracking number doesn't work

This article explains how Flaviar orders are fulfilled and how the shipping and delivery processes work.

How does shipping work?

How can I cancel my order?

This article explains when the shipping notice for your order will be sent and how to access your orders' tracking details.

How can I track my order?

Where should I ship my order?

Learn about the return and refund policy, including why returns aren’t accepted and how to report issues. This article also covers required details for support requests and explains EU customers’…

Can I return my order?

Learn how to delay or reschedule your Flaviar order shipment before it ships, including how to request a new shipping date and the details you need to provide for quick…

Can you hold my shipment until a later date?

Learn about Flaviar Express, offering delivery in 90 minutes or less for eligible products. This article explains how to use the service, where to find qualifying items, and what to…

Can I expedite my order?

Learn about the order modification policy, including how to remove products from an order before it ships and what information to provide.

Can I add or remove a product from my order?

Learn how to report issues with your Flaviar order, including wrong, missing, or damaged items.

There is something wrong with the order I received

Learn what to do if your Flaviar order shows as delivered but hasn’t arrived.

The tracking says delivered but I haven't received my order.

Learn the return policy for orders returned due to delivery issues, incorrect addresses, or transit damage.

My order is returning. Now what?

Learn how to update your Flaviar subscription shipping address. The article also covers restrictions on out-of-state changes, limitations once an order is in transit, and important guidelines.

Can I change the shipping address on my order?

Learn how to report broken or damaged items from your Flaviar order.

My order arrived damaged.

Learn how to report incorrect items in your Flaviar order.

I received the wrong order.

Learn why Flaviar orders may arrive in multiple shipments and how to handle incomplete deliveries.

My order is missing items.

Learn how Flaviar fulfills orders through a network of vendors and delivery services.

Can I request a specific shipping courier for my order?

Learn how to enter and manage billing and shipping addresses on Flaviar during checkout.

Can I have a different billing and shipping address?

Learn about the signature requirement and how to ensure you never miss a delivery.

Do I need to sign for my Flaviar deliveries?

Learn about Flaviar’s optional Shipping Protection, which provides priority customer service and covers lost, damaged, missing, or incorrect shipments.

What is Shipping Protection?

Learn about Flaviar Express, the fast delivery option that brings eligible orders to your door in 90 minutes or less.

Flaviar Express delivery

Learn how to update the shipping address for your Flaviar Cask Co-Op Collective shipments.

How can I change the shipping address for my Cask Co-Op Collective?

Shipping & Returns

Return to Store

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