If the tracking indicates that the package was delivered but you haven't received it, don't panic!

Please check with the people you live with, neighbors, concierge service (if applicable), and others who have access to your deliveries. Carriers sometimes leave packages in what they deem a safe area so we suggest checking around your property with this in mind. The majority of packages get found this way before we start investigating.

If you have already attempted the above and still can't locate the package, kindly send us an email at [email protected] and we'll be happy to offer further assistance. Don't forget to include as much information as possible, such as security camera footage around the delivery time indicated on the tracking. This can significantly speed up the resolution process!