Due to product availability, we may split your order into several shipments. In that case, each shipment will have a different tracking number. We'll send you a shipping notification for each package.
If you received an incomplete order, we kindly ask you to do the following:
Check your shipping notification email: it will include a list of all products that should have been included in the shipment.
Check the tracking link provided: in some cases, couriers will split shipments. If that happens, this will be reflected on the tracking page.
If you confirm that your shipment was incomplete, please reach out to our customer support within 7 days of the delivery date, and provide the following information:
The order number
A description of the issue
Photos of the package you received and its contents
Please hold onto the item(s) you received in the condition you received them (including the original packaging) so that we can process a claim and provide further instructions.